Returns are only accepted with prior approval from firstname.lastname@example.org.
If you need to return a product because it is damaged or not the product that you ordered, we will send you a postage paid shipping label for your return.
If you need to return a product because you would like a different size, color, or other feature, you will be responsible for paying the shipping cost to return these items. Upon approval, a shipping address will be provided for your return. Some items are non-returnable including gift cards and certain products that are custom screen printed or embroidered.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it.
Shipping costs are non-refundable. If you are approved for a refund, your refund will be processed upon receipt of your returned items, and a credit will be applied to your credit card or original method of payment, within 30 days, but usually much faster.
Email email@example.com regarding your return requests and questions.